oakland schools notice
Technology Services would like to share with parents different ways to contact the Oakland Schools Service Desk to support your technology needs for district provided devices. We would also like to remind our families that during this time of the year, we are experiencing extremely high call volumes and encourage them to enter tickets through our customer customer portal or email firstname.lastname@example.org in an effort to eliminate long wait times on hold. We have attached instructions on how to create an account in our ticketing system so you can enter, update and track your technology requests.
When entering requests through our portal or email, please be certain to include your full name, your child’s name and district, the device they have been issued and a good phone number to call you back. This information will allow the Service Desk to provide the best possible service in the most efficient manner. As a reminder: The Service Desk will not be taking calls directly from students, but only from parents and guardians. Parents or guardians can grant approval for the service desk staff to speak directly to their child as long as the parent remains present during the entirety of the conversation
We appreciate your patience during this unprecedented time of online learning and want you to know we are working hard to ensure your technology concerns and requests are being handled quickly and effectively.
Ways to Enter Service Tickets
Log into the Service Desk system HERE (servicedesk.oakland.k12.mi.us) to create a service desk request. Select the area that best describes the help you need. Enter the information specified on the form. NOTE: The fields on the form vary, based on the type of request selected. Include attachments with information that may be helpful for the request. Click “Create”!
Start a Chat Session by accessing the Service Desk Request page HERE. Once at the page, a link to start a chat will appear in the lower right corner of the screen during normal business hours of 9:30am - 6:00pm Monday - Friday.
We hope you have a wonderful holiday weekend and excellent school year!
Oakland Schools Service Desk
Online Ticket submission/LiveChat: Create service ticket
Technology Support is available for your student during the Governor's Executive Order of school building closure. Please see the process below.
- For issues with your student’s account, such as passwords or login issues, please contact your building principal or student’s teacher.
- For issues with wireless connectivity and/or borrowed district computing device, please contact the Oakland School’s service desk at 248-209-2060 between the hours of 8 am and 4 pm, Monday - Friday.
Clarenceville School District is dedicated to using technology to enhance learning, which engages and empowers all learners in a global society in order to foster a productive, innovative, and ethical citizenry.
The District’s technology goals focus on to utilizing cutting-edge technology that supports learning. This drives our students, families, teachers, and administrators to embrace a visionary plan. Our plan concentrates on ideas for how the classroom will look in the future, and how all learners will thrive in a global society. A critical component of the plan will be to create a multimedia-rich environment of anywhere, anytime learning. The plan also addresses the idea that cutting-edge, innovative technology integration is futile unless a comprehensive plan is in place for ongoing professional development that meets the needs of all of our learners.